Privacy Policy

1. Scope

This Privacy Policy explains how Fab Build Pro collects, uses, stores, protects, and shares information when you visit our website, submit a form, request an estimate or inspection, schedule an appointment, communicate with us, become a customer, or otherwise use our services.

This policy applies to information collected through our website, online forms, telephone calls, text messages, email communications, advertising campaigns, customer relationship management systems, and other interactions with Fab Build Pro.

2. Information We Collect

3. How We Use Information

We may use the information we collect to:

• Respond to inquiries and requests
• Schedule inspections, estimates, consultations, appointments, and follow-ups
• Determine whether we provide services in your area
• Evaluate requested roofing, construction, remodeling, storm restoration, or other home-improvement services
• Prepare estimates, proposals, contracts, invoices, warranties, and project records
• Communicate about inspections, projects, scheduling, materials, payments, warranties, and customer service
• Provide requested services and project updates
• Communicate with you regarding storm damage or insurance-related projects when applicable
• Send transactional messages, reminders, confirmations, and requested information
• Send marketing communications when permitted, including email or SMS communications when you have provided the required consent
• Process payments and maintain business and accounting records
• Coordinate with subcontractors, suppliers, manufacturers, inspectors, consultants, financing providers, or other service providers when reasonably necessary to perform requested services
• Improve our website, services, advertising, lead forms, customer experience, and business operations
• Measure website traffic, advertising performance, leads, calls, conversions, and campaign effectiveness
• Prevent fraud, misuse, unauthorized activity, or security incidents
• Enforce agreements and protect our legal rights
• Comply with applicable laws, regulations, court orders, and lawful government requests

4. How We Share Information

We may share personal information only when reasonably necessary to operate our business, provide requested services, or comply with legal obligations. This may include sharing information with:

• Website hosting, CRM, email, SMS, telephone, scheduling, and customer communication providers
• Payment processors and accounting providers
• Analytics, advertising, and conversion-tracking providers
• Contractors, subcontractors, suppliers, manufacturers, inspectors, consultants, or other service providers involved in your project
• Financing providers when you request or apply for financing
• Insurance-related professionals or other parties when you specifically request, authorize, or require their involvement in connection with your project
• Professional advisers such as attorneys, accountants, or consultants
• Government agencies, courts, regulators, law enforcement, or other recipients when required by law or reasonably necessary to protect rights, safety, property, or legal interests

5. SMS/Text Message Opt-In Details

6. Cookies, Analytics, Advertising, and Call Tracking

We may use cookies and similar technologies to operate our website, understand how visitors use it, improve website performance, measure advertising results, and support our marketing activities. These tools may include:

• Website analytics tools
• Advertising and conversion-tracking platforms
• Remarketing or audience-measurement technologies
• Call-tracking systems
• CRM, form, scheduling, and automation platforms

These technologies may collect information such as your device, browser, IP address, pages viewed, referring source, form interactions, advertising interactions, and conversion activity.

7. Financing and Third-Party Financial Services

Fab Build Pro may provide access to financing options through third-party lenders or financing providers.

If you choose to apply for financing, the financing provider may collect personal, financial, credit, or other information directly from you under its own privacy policy and terms.

Fab Build Pro does not control the privacy practices, credit decisions, underwriting standards, or data-security practices of independent financing providers.

8. Data Security Practices

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include:

• Using reputable hosting, CRM, communication, and technology providers
• Limiting access to personal information to employees, contractors, and vendors who reasonably need it
• Using passwords, permissions, access controls, and account-security measures where available
• Using secure systems for storing or transmitting information where reasonably available
• Limiting vendor access to information where practical

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy. This may include retaining information to:

• Provide and complete services
• Maintain estimates, contracts, invoices, warranties, project documentation, and customer records
• Maintain accounting and tax records
• Maintain insurance, licensing, or construction-related records
• Document SMS and marketing consent or opt-out requests
• Resolve disputes
• Enforce agreements
• Protect legal rights
• Comply with applicable laws and recordkeeping obligations

10. Your Choices and Privacy Rights

Depending on applicable law and subject to legal, contractual, operational, and recordkeeping requirements, you may contact us to request that we:

• Provide access to personal information we maintain about you
• Correct or update inaccurate personal information
• Delete certain personal information
• Update your contact information
• Change your communication preferences
• Stop sending marketing communications

11. Third-Party Links and Services

Our website may contain links to third-party websites, financing providers, manufacturers, social media platforms, review websites, payment services, scheduling systems, insurance-related resources, or other external services.

Those third parties operate independently from Fab Build Pro and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, availability, or content of third-party websites or services. You should review their privacy policies before providing personal information.

12. Children's Privacy

Our website and services are intended for homeowners, property owners, businesses, and other adults seeking construction or home-improvement services.

They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we update the policy, we will post the revised version on our website and update the Effective Date.